Airtel Says Service Deactivation Message Was Despatched Wrongly to Some Delhi Customers

Airtel Says Service Deactivation Message Was Despatched Wrongly to Some Delhi Customers

Airtel on Friday wrongly knowledgeable a few of its prospects concerning the deactivation of their providers and discontinuation of outgoing calls on their numbers. The telco had despatched an SMS message asking the affected prospects to recharge their accounts to proceed their outgoing calls. Nonetheless, Airtel later clarified to the customers that the message was despatched on account of a technical error. Devices 360 reached out to the operator for readability on the problem and was knowledgeable that it occurred particularly for some customers within the Delhi area and did not impression Airtel prospects in different elements of the nation.

“Your outgoing providers have been discontinued. To proceed, Click on or dial *121*51#,” Airtel had mentioned within the authentic textual content message.

Hours after its circulation, the operator generated a clarification saying that the improper message concerning the deactivation of providers might need been acquired on account of a technical drawback. It additionally requested the affected prospects to disregard the content material of the message and apologised for the inconvenience triggered.

Airtel knowledgeable Devices 360 that the message was despatched on account of a system error to a few of its prospects within the Delhi circle and was adopted up with the clarification. Nonetheless, we have been in a position to verify that a number of the affected customers had not acquired the clarification message until the time of publishing this story. The operator clarified to its customers reaching out on social media, although.

Hello Vijay, on account of a technical error at our finish you might have acquired a improper SMS relating to deactivation of providers. Please ignore the identical. We’re sorry for the inconvenience trigger. Thanks, Amit

— Airtel Cares (@Airtel_Presence) August 6, 2021


In accordance with the current information offered by the Telecom Regulatory Authority of India (TRAI), Airtel had 348.29 million wi-fi subscribers throughout India in Might, of which 16.13 million have been from Delhi.

Final month, Airtel revised its postpaid plans and introduced new choices for company customers. It additionally discontinued the Rs. 49 pay as you go recharge choice and changed that with the Rs. 79 as essentially the most inexpensive month-to-month recharge pack.

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Jagmeet Singh writes about shopper know-how for Devices 360, out of New Delhi. Jagmeet is a senior reporter for Devices 360, and has regularly written about apps, laptop safety, Web providers, and telecom developments. Jagmeet is on the market on Twitter at @JagmeetS13 or E mail at [email protected] Please ship in your leads and suggestions.
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